Vegas Reviews
Vegas has an overall rating of 4.6 based on 27 reviews. Customer feedback on Vegas is mixed: Vegas reviewers highlight positive aspects like user-friendly interface, competitive pricing, wide range of options, excellent customer service, which strongly appeal to travelers planning trips to Las Vegas. However, Vegas is often criticized for its limited cancellation policies, occasional technical issues, lack of detailed information, customer service wait times.
27 reviews
5 Stars
17
4 Stars
4
3 Stars
3
2 Stars
0
1 Star
0
How would you rate Vegas?
All Vegas Reviews (27)
AnitaFilippini
May 31, 2026
"Payment was easy, no issues"
Booked my Vegas tickets and the payment went through really smoothly. I got the confirmation fast too, and there weren’t any weird charges or anything like that, so... yeah, felt safe overall.
0
Reply
katie_Hebert94
May 19, 2026
"Worked okay on my phone, but not totally smooth"
I used Vegas on my phone to check out a show and hotel bundle, and overall it was easy to get around. I didn’t have to pinch and zoom much, which was nice.
The checkout went through fine, but a few pages loaded slower than I expected. One page also froze for a second, so I had to go back and try again, which made me wonder a little about how reliable the mobile site really is.
I still got my tickets without any major trouble, so I’d probably use it again. I just hope they clean up the mobile experience a bit because it didn’t feel quite as polished as it should.
The checkout went through fine, but a few pages loaded slower than I expected. One page also froze for a second, so I had to go back and try again, which made me wonder a little about how reliable the mobile site really is.
I still got my tickets without any major trouble, so I’d probably use it again. I just hope they clean up the mobile experience a bit because it didn’t feel quite as polished as it should.
0
Reply
hello_marion397
May 19, 2026
"I booked tickets for the High Roller and..."
I booked tickets for the High Roller and it was super easy. Checkout only took a minute and the vouchers showed up really fast, which was great. Then again, I do wish the extra fees had been shown earlier because that part felt a little sneaky. Overall though, it worked fine and I’d probably use it again...
0
Reply
Joyce_eng92
May 16, 2026
"Got my booking issue fixed super quickly"
I had a little issue with my booking and wasn’t sure if it was going to turn into a whole thing or take forever, but Vegas got back to me really fast and just handled it. Way faster than I expected, actually. It ended up being easy, which was a relief because I was already kind of stressing about it. Overall, really happy with how smoothly it all worked out
0
Reply
hello_pattie599
May 12, 2026
"Clear Confirmation"
Well... I got my confirmation right away, and it was super easy to understand. No confusion at all.
0
Reply
LAMB
May 07, 2026
"Price stayed the same at checkout"
I wasn’t totally sure what to expect and kept thinking there might be some extra fee added at the last second, but the price I saw before paying was actually the final price. Checkout was straightforward, at least for me, and the hotel voucher came through quickly. Didn’t notice any weird add-ons or surprise charges
0
Reply
Robert_freeman84
April 01, 2026
"Support ended up being really helpful"
I had to change part of my vegas booking last minute and thought it was going to be a whole thing. I don’t remember the person’s name, but they were really calm and professional about it. They walked me through what options I had and didn’t make me feel like I was bothering them or being rushed. It got handled faster than I expected, so yeah, really happy with the support
0
Reply
sue.Johnson
March 24, 2026
"Quick help right when I needed it"
I reached out to support and didn’t expect much since it was late and I had a half-finished coffee sitting next to me, but they got back to me really fast. The person who replied was actually helpful too, not just sending some copy-paste answer. Got my issue sorted way quicker than I thought.
0
Reply
WADSWORTH
March 24, 2026
"Tickets showed up super fast"
I got the tickets within minutes, which was great. Super quick and definitely worth it for the convenience.
0
Reply
REED
March 17, 2026
"Got there and everything was already matched..."
Got there and everything was already matched up with my reservation, so that was nice. No issues checking in or anything, just... it was all as expected.
0
Reply
martin1990
March 16, 2026
"Had to Cancel, But at Least the Refund Was Easy"
Ugh, I had booked a show through vegas.com and then of course our plans changed at the last minute, because apparently nothing can ever just be simple. I was expecting the refund process to be a whole annoying mess, so I was already kind of bracing myself for a bunch of back-and-forth.
But surprisingly, it went way smoother than I thought. I sent in the request, got a response quickly, and the money was back on my card within a few days. No ridiculous runaround, no weird excuses, just handled properly. Honestly, 5 stars for making a stressful situation not worse.
But surprisingly, it went way smoother than I thought. I sent in the request, got a response quickly, and the money was back on my card within a few days. No ridiculous runaround, no weird excuses, just handled properly. Honestly, 5 stars for making a stressful situation not worse.
0
Reply
Grover_hughes82
March 16, 2026
"Used vegas.com to grab some tickets it worked..."
Used vegas.com to grab some tickets it worked out fine. Got everything I needed. No major issues. The prices did shift a little while I was looking, which was kind of annoying, and support took longer than I expected to get back to me. So yeah. Seems trustworthy overall, but I’d still double-check the details before booking.
0
Reply
brandy1977
March 15, 2026
"Good first impression, and the room matched the booking"
My first impression was that everything looked exactly like what I had booked, which was a relief. The room details matched the listing, check-in was smooth, and I didn’t run into any issues during my stay.
0
Reply
AaronCocco
March 10, 2026
"The show package was just okay"
It was fine. Nothing really stood out to me, but it wasn’t bad either. For the price, I’d say the value was just okay.
0
Reply
David-pike
March 03, 2026
"Actually easy to use"
I had a smooth time using Vegas.com. The site was easy to get around, pages loaded without any issues, and I actually found the tickets I wanted without getting confused. Booking was simple overall
0
Reply
BENNET
February 13, 2026
"I booked my Vegas show tickets..."
I booked my Vegas show tickets through vegas.com the checkout was painless. I was half expecting the page to freeze or for some unnecessary extra step to pop up, but it went through on the first try.
The confirmation email showed up quickly, and everything matched what I had selected. No weird errors, no confusing add-ons, just paid and done. I’d use it again.
The confirmation email showed up quickly, and everything matched what I had selected. No weird errors, no confusing add-ons, just paid and done. I’d use it again.
0
Reply
cherylhand8369
February 13, 2026
"Tickets were fine, but the options were limited"
Vegas.com had tickets for the show I wanted, which was nice, but there really weren’t many seat choices left. The price was okay, I guess. Everything worked fine overall, I just really wish there had been more options available.
0
Reply
mauriceholbert5687
February 11, 2026
"Got the exact seats I chose"
I bought our show tickets through vegas.com, and the seats ended up being exactly the ones I picked online. I was half expecting some weird switch when we got there because that’s happened to me before with other sites, but nope, everything matched. We grabbed a quick coffee before the show and got in without any hassle. Super simple experience overall, and I’d use it again
0
Reply
nell.Dunn
February 09, 2026
"My plans changed last minute, so I needed..."
My plans changed last minute, so I needed to cancel. It was easy, easy, easy, and everything got sorted really fast. No hassle at all.
0
Reply
Charles-evans
January 29, 2026
"Policies seemed clear"
Everything was laid out clearly, so I didn’t really run into any surprises. I was kind of expecting maybe some fine print or something, but… nope, all straightforward for me.
0
Reply
Vegas Q&A
Are you going to honor refunds do to the coronavirus or not? it looks like your going to keep our money and profit from a world wide crisis.
0
Answer
Hi, i have been trying to talk to someone about my airline tickets and no one is answering their phone! this is just crazy they just take your money.
0
Answer
Rod stewart was cancelled. what's the status of vegas.com? here and trustpilot are many complaints that don't jive with their coronavirus guidance.
0
Answer
The main issue with most of the folks is that they do not read the terms and conditions, don't review the information before submitting and are too much in a hurry to know what they are doing correctly or incorrectly. then you get upset for your own ignorance. who's real fault is that? there is cancellation policy it you read, it does say if you cancel within 72 hours of check in, you will be charged one night plus room tax. if you knew 2 weeks ago you had to cancel, don't wait until check in day and think you can cancel without penalty. nobody takes time to read anything and wants to blame it on other people for their incompetence.
0
Answer
I have a reservation scheduled for september to fly to vegas and stay for a week. my question is wondering if there is a possibility of changing the airline that we are flying with and what does that entail?
0
Answer
Have a question about Vegas?
Log in to ask your Vegas question!
Customer Reviews
Questions & Answers
Ask a Question
